FAQs

FAQs Table of Content


First Steps of Using Tembo

How to Access Tembo 

How to Enroll for Courses

How to use Local Servers (OCBA)

Community of Practice (OCBA)


First Steps


What is Tembo?

MSF staff often face barriers to learning and development opportunities due to the remoteness and poor connectivity in our projects. Tembo will provide missions with full access to relevant content, reaching field staff that currently lack access to current MSF learning programs. By incorporating learning solutions that are adapted to user needs into the platform, Tembo will help to better prepare frontline staff implementing medical and humanitarian interventions, which in turn will improve the quality of care for our patients.


Why should I use Tembo?

Tembo is the space for MSF staff to access resources to be better prepared for their job. Tembo will support you with answers to questions, with access to useful tools and resources, and to improve your skills thanks to quick learning solutions.


Is this really going to help MSF beneficiaries if I use Tembo?

Using available resources and learning on Tembo will support our staff in their day-to-day job. The courses, activities and resources are specifically developed to address the many challenges that MSF staff members may confront in their daily work. We firmly believe that learning also helps to save lives, as better prepared staff who improve their knowledge and skills, will perform better in their job and have a greater impact in the lives of MSF beneficiaries.


To whom can I ask in case I need support to use Tembo?

In OCBA missions, we have put in place a community of ambassadors who will support the communication around Tembo at project level. Apply online in Tembo (the Ambassador online application is available in the catalogue of courses) if you work for MSF OCBA and would like to be part of this community.


What type of courses can be found in Tembo?

Tembo offers different learning options: completely online, online with a tutor and Blended (one part online, one part face-to-face)


I want to enrol in a course, how do I do that?

Browse our Catalogue and select the course you are interested in. You will be redirected to the course Information page, in which the available enrollment option are explained. Enrollment options are:

 1.Self-enrollment: No application is needed for these courses. Just click the Enrol me button placed on the course's information page to access to the course.

 2. Self-enrolment with key: Unlike the previous option, the access to this course is restricted. That means that you will have to send your application before receiving an enrollment key. Please submit your application via e-mail at zenithelp.tembo@barcelona.msf.org in order to be redirected to the course coordinator.

3. Manual enrolment: Same as the previous option, the access to this course is restricted, so you will have to submit your application to zenithelp.tembo@barcelona.msf.org. If you are eligible for the training, you will receive an e-mail in which you will be provided with all the necessary information to access the course.

Access


What do I need to create an account in Tembo?

To create an account in Tembo, all you need is a valid e-mail address. You need to click on "Register" and you will be required to fill out a registration form in which you will have to provide us with your personal details. You will be receiving a confirmation e-mail once your account is confirmed.


I have two accounts in Tembo, can I merge them?

No, you can't merge two accounts. Once you have chosen your preferred account, we suggest you to send an e-mail at zenithelp.tembo@barcelona.msf.org to request the suspension of the other one. Suspended accounts can be reactivated on demand if necessary.


Can I use my MSF e-mail address to register to Tembo?

Yes, you can. Please note that OCBA employees having a @barcelona.msf.org e-mail account can skip the registration process and log in with their MSF e-mail and password.

If you experience any problem logging in, please send an e-mail at zenithelp.tembo@barcelona.msf.org.


How do I edit my profile information?

Once you are logged in to Tembo, click on your name on the top-right corner of the screen, select the option profile, then click Edit profile under User details. Once done, scroll all the way down and click Update profile to save your changes.


I forgot my password, what should I do?

Click on"Forgotten your username or password" to reset your password. You will receive an e-mail with your new password at the e-mail address you registered with. Please make sure you have checked your junk-mail folder if you don't receive any message.


Which email should I use for my Tembo account?

If you are working in the field and you have an MSF shared email or no MSF email, we recommend you to register with a personal email address. If you are working in any MSF OCBA office and you are using Tembo for the first time, we suggest you to log in directly with your MSF email and password, to get automatically enrolled to some mandatory courses. You will be able to change the email address linked to your Tembo account, in the “Preferences” tab of your profile page.


Is Tembo accessible on a mobile phone?

Tembo application is available for android users (Android 5.0 and above) and you can download the application from Play Store. There are fewer courses available on the application, you can filter them by clicking on “Available on mobile” in the filters of the catalogue tab.


What happens if I have a problem creating an account?

Fill out all mandatory fields and make sure you spelled your e-mail correctly in the registration page. In case this keeps being an issue, please contact zenithelp.tembo@barcelona.msf.org


What should I do if I have a problem accessing Tembo offline?

Tembo offline is only available in projects where a local server has been installed. If this is your case, and you keep having difficulties, contact the logistician of your project, or a Tembo Ambassador.


Courses


Do I need an account to have access to a course in Tembo?

Yes, an account is needed in order to access Tembo courses, resources and communities.


I am trying to enrol into the course but it says that it is not open for enrolment. What does it mean?

When a course is not open for enrollment , it means that the access to the training is restricted to a limited number of participants. Please send an e-mail at zenithelp.tembo@barcelona.msf.org to receive information about how to apply.


The course requires a key to enter. Where can I find it?

When a course requires an enrolment key, it means that the access to the training is restricted to a limited number of participants . We suggest you to send an e-mail at zenithelp.tembo@barcelona.msf.org to know more about how to apply.


I am unable to play course's activities or audio/video are not working. What should I do?

Please make sure your device (computer, tablet, mobile) meets the system requirements. In case you still have problems, please contact our support service by sending an e-mail at zenithelp.tembo@barcelona.msf.org.


An activity/the whole course does not show as completed. What can I do?

Please make sure you have gone through all the course's activities. You can check your grades under the Administration menu. In case you still have problems, please contact our support service by sending an e-mail at zenithelp.tembo@barcelona.msf.org.


Will I receive a certificate at the end of the course?

Please note that not all courses provide a certificate. We recommend you to read carefully the information contained in the course information page before you claim your certificate.


What is the courses language?

Tembo supported languages are English, French and Spanish. Some courses are available in the three languages, however some courses are only available in one language. We suggest you to use the filters in the homepage in order to find which courses are available in your preferred language.


Can I download a course?

Only Tembo application allows you to download courses, while it is not possible through the web platform. Make sure your Internet connection is working properly, then go to the Catalogue or My Learning section and click on the Download icon.


I cannot see my course in My Learning section, what can I do?

Make sure you scroll all the way down the "My learning" page to load all courses. If you are unable to find a course, it's likely that you are not enrolled yet. We suggest you to go to "Catalogue" to search the course, then check which enrolment options are available.


I cannot find a course I wanted to do on the mobile application. Where do I find it?

In that case, it is likely that the course is not available for mobile application. We suggest you to filter your search by compatibility, selecting "Available for mobile".


Are courses always open?

Tembo courses are always open. Some of them, such as tutored editions, can be hidden and available to enrolled users only.

Local Servers


What if I have a problem accessing Tembo Offline?

Tembo offline is only available in projects where a local server has been installed. If this is your case, and you keep having difficulties, contact the logistician of your project, or a Tembo Ambassador.


What are the benefits of the local connection (through a local server)?

Connnecting to Tembo through the local servers in the field allows you to access Tembo without internet.


How can I access Tembo through a local connection (local server)?

To be able to access Tembo offline through Server you should follow the following steps:

1. Download Tembo App from Play Store

2. Connect to Tembo WiFi "MSFOCBA-TEMBO"

3. click "Local" 

4. Login if you are registered

5. if not registered, use your personal email address to register for the first time.


When I click on "Local" on the app it tells me to check my connection, what should I do?

Make sure you are connected to MSFOCBA TEMBO WiFi and the error persists please ask your mission IT officer or Project logistician for support.


The Local Server shows only a black screen what should I do? (For Logistiques staff)

Restart the server and check if it is gone, if not please report to Tembo technical team through email address tembo.bcn@barcelona.msf.org


How can I ensure the Local server is connected to the Internet ? (for Logisticians)

check if the server is connected to the router via network cable, check if the IP of the server is 10.0.10.241


Community of Practice (OCBA)


What is a Community of Practice?

A Community of Practice is a learning space where members learn from each other's experiences and knowledge. In complement to formal training, a CoP will allow you to share with others your best practices, past experiences and actual challenges you face in the field. At the same time, you will be able to enrich yourself from others experiences and also co-create new solutions and ideas together.


How do I access a Community of Practice?

If your department has a CoP, you will automatically be able to join it. You will be able to access the Community of Practice in your TEMBO space: in the Tembo course catalogue, on the left side of the screen (if using Tembo web) or on the bottom of the screen (if using the App). Once clicking on "Communities", you will get in the Community of Practice introduction page explaning what it is and how it works. If you want to join, you need to agree on the CoP participation rules, to click on "Join" and register as a Community of Practice's member.


How does Community of Practice work?

Once in the Community of Practice, you will be able to: 

1.) Connect with other colleagues: you can have a look to all members profiles and get in touch with other members (according to their location, their previous experiences in MSF and their knowledge on certain subjects); 

2.) Use the conversations to talk with other members, post questions, share relevant information and contribute to new ideas;

 3.) Share a field challenge you are actually facing or you faced in previous missions or contribute with your ideas to other's field challenges.


How do I participate to the Community of Practice's Conversations?

In the Conversations area, you can either create a new topic conversation (if you have a question or want to share a particular experience or practice) or reply to others' posts. In the challenges, you can either post your own challenge or contribute to the active challenges with your ideas and experiences.


How do I become a member of Community of Practice?

If you are eligible to become a member of a Community of Practice, you will have to read and accept the participation rules, and then you will become a member! If you want to know more on how to access the CoP go to the question "How do I access".


I need help to complete my profile information, who should I ask?

You should adress your problem writting here zenithelp.tembo@barcelona.msf.org



I have found an inappropriate content in the Community of Practice , how do I report it?

If you identify an idea or advice which seems inappropriate or risky for the beneficiaries or for MSF staff, you can flag the post. Click on the "Report content" button below the post, and fill the form explaining why you think this content is inappropriate. The facilitator will be notified and check further the content of the post, and contact relevant person if necessary to check a a risky practice (MIO, technical referent). If necessary, the facilitator will rectify the information shared in the post



Since I left OCBA for another OC, I have lost access to CoP. What can I do?

As your CoPs are restricted to OCBA for now, you are not able to access them anymore. You will be able to access them in the future if you work for OCBA again. If you want to know more about COP in your OC, contact your Learning Unit



How do I post a new Challenge?

Go to "Field challenges" (on the left side if on Tembo web or on the bottom of the screen if using Tembo app) . Once in "Field challenges" click on "Add challenge". Fill in the requested information and click on "Save and view". If you need more information, there is a more detailed explanation on the Challenge main page. If you have any question, contact the facilitator!


Last modified: Wednesday, 5 August 2020, 8:59 AM